Get technical support

1. Update your think-cell version

Our experience shows that many technical issues can be addressed by a software update. The recommended first step is therefore to download and install the latest version of our software. To do so please provide your work email address below. We will then send you an email with all necessary download information.

2. Search our online resources

Our user manual covers all features of think-cell and all known usage questions. In addition, our knowledge base covers all technical issues we are aware of. The recommended second step is therefore to search these online resources for answers to your question.

27 page(s) found in the user manual

How to link charts in PowerPoint to Excel data | think-cell
https://www.think-cell.com/en/resources/manual/exceldatalinks

You can link a selected data range in your Excel workbook to an existing chart in a PowerPoint presentation. Simply click the To Existing Element icon.

How to link charts in PowerPoint to Tableau data | think-cell
https://www.think-cell.com/en/resources/manual/tableaudata

... can create charts and tables directly from there. When data in Tableau changes, you can update the linked elements with a single click to reflect that change.

How to create a Gantt chart in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/gantt

You can now insert timeline items like bars and milestones and link them to the anchors corresponding to dates in Excel. To quickly populate the Gantt chart, ...

How to work with think-cell's internal datasheet | think-cell
https://www.think-cell.com/en/resources/manual/dataentry

If the chart scanner can't scan your image accurately, inform think-cell ... You can analyze the data in Excel or link it to a think-cell element in PowerPoint.

How to create a table in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/table

Using the table element you can insert a table that will be automatically resized and positioned on your slide. You can link a think-cell table to an ...

How to add library content to presentations | think-cell
https://www.think-cell.com/en/resources/manual/library

The Canto account URL must end in canto.com . In the ... Users who can't access a file in your company network can't see that file in the library either.

How to deploy think-cell in your organization | think-cell
https://www.think-cell.com/en/resources/manual/deploymentguide

Standard users can't access library deployment settings. To enable or disable access to library deployment settings, use the following configuration parameters.

How to use think-cell Tools in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/moretools

Add think-cell Link adds a link in the email to download think-cell. If ... You can't replace fonts on a single slide, replace multiple fonts at the ...

Learn the think-cell basics | think-cell
https://www.think-cell.com/en/resources/manual/basicconcepts

think-cell can't automatically update chart colors after you create or change conditional formatting rules in a linked Excel sheet. To update the chart ...

How to create an agenda in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/agenda

When you add additional agenda slides, the top edges of the agenda elements on these slides will inherit this snap connection as explained in 19.9 Role model.

How to use images and icons in think-cell | think-cell
https://www.think-cell.com/en/resources/manual/image

If you don't want to insert the image or icon on your current slide, select the slide you want. In the slide thumbnail pane, slide 2 is selected. The user will ...

How to add annotations and decorations to charts | think-cell
https://www.think-cell.com/en/resources/manual/chartdecorations

Each chart element can offer connectable points. The universal connector can connect any two connectable points that may or may not belong to the same element.

How to show data labels in PowerPoint and place them ...
https://www.think-cell.com/en/resources/manual/textlabels

Avoid using PowerPoint text boxes to label your charts as they will be ignored by think-cell's automatic label placement. When you create labels from think- ...

How to create a scatter chart and bubble chart in PowerPoint | think ...
https://www.think-cell.com/en/resources/manual/scatterbubble

By default, labels are disabled in charts containing more than 300 data points. If required, they can be enabled using the context menu. The automatic labeler ...

How to use Excel tools | think-cell
https://www.think-cell.com/en/resources/manual/exceltools

If you don't see the think-cell tab, your organization may have its own ribbon configuration and can provide related support. ... connect results from ...

How to create column charts, line charts and area charts in ...
https://www.think-cell.com/en/resources/manual/clacharts

... connect data points belonging to the same series. The appearance of the ... Do not Interpolate button in a series' context menu can be used to disable ...

How to install and update think-cell | think-cell
https://www.think-cell.com/en/resources/manual/installation

Please close all instances of Microsoft PowerPoint and Microsoft Excel before installing think-cell. The installation can be started directly from the online ...

How to create and edit text boxes in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/textbox

Don't worry if this isn't the position you want the box to appear on your finalized slide. ... You can also change the snap connection by dragging handles to a ...

How to create pie charts and doughnut charts in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/pie

You can drag a handle to change the size of the hole in the doughnut chart ... Universal connectors can be used to connect pie charts or doughnut charts with ...

How to exchange files with PowerPoint users | think-cell
https://www.think-cell.com/en/resources/manual/compatibility

In order to proceed, you will need to decide whether to continue using the PowerPoint edited version without think-cell functionality or to reimport the element ...

How to customize think-cell to use your company colors | think-cell
https://www.think-cell.com/en/resources/manual/customization

If you want to apply a style's colors or color schemes in existing charts, you need to do so manually. C.2.1 Load style files programmatically. You can also ...

How to quickly create and update charts in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/introductioncharting

Now, enter the data from our example column chart into the datasheet. Type in only the actual numbers. Do not round numbers or calculate totals—think-cell will ...

How to use keyboard shortcuts | think-cell
https://www.think-cell.com/en/resources/manual/keyboardshortcuts

keys have special functions by default. To access the corresponding F key you have to press Fn + F2 , for example. You can switch the default behavior as ...

How to create a Mekko/Marimekko chart in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/mekko

If you have enabled tick marks for the baseline, you can use the floating toolbar of the axis to switch between absolute and percentage values. A Mekko chart ...

How to automatically create presentations with JSON | think-cell
https://www.think-cell.com/en/resources/manual/jsondataautomation

With the think-cell JSON automation, you can do the following: Fill PowerPoint templates (for example, slide titles and charts) with data. Reuse and reorder ...

How to create a waterfall chart in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/waterfall

Now drag the right handle of the highlighted connector to connect the “equals” column with the top of the last segment. ... You can decorate axes, add arrows, ...

How to create a process flow in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/processflow

It doesn't matter where exactly you click, as the pentagon is ... You can also do this for a multi-selection of elements. When you are done ...

31 page(s) found in the knowledge base

KB0163: Charts linked with Excel data link do not update after ...
https://www.think-cell.com/en/resources/kb/0163

I have a think-cell chart linked to an Excel workbook and the Excel's calculation mode is set to manual. When I copy and paste data within the Excel workbook ...

KB0175: Charts linked with Excel data link do not update on the first ...
https://www.think-cell.com/en/resources/kb/0175

If you change data in Excel and then press F9 to start manual recalculation, the chart is not changed. This problems occurs only under the following ...

KB0093: The think-cell datasheet does not open | think-cell
https://www.think-cell.com/en/resources/kb/0093

Try the following solutions in order: 1. Restart your PC To ensure that no hidden or hanging PowerPoint or Excel processes remain stuck on your machine, please ...

KB0195: How can I hide segment labels for "0" values? | think-cell
https://www.think-cell.com/en/resources/kb/0195

If the chart is complex or the values will change in the future, an Excel data link (see 22. Excel data links) can be used to automatically hide any labels ...

KB0186: Can I use conditional formatting to change colors ...
https://www.think-cell.com/en/resources/kb/0186

Once the conditions are finalized, the Excel link can be severed if desired, by breaking the link or deleting the Excel file. The data and conditions will still ...

KB0004: The think-cell add-in is missing in PowerPoint | think-cell
https://www.think-cell.com/en/resources/kb/0004

Restart your computer (alternatively you can stop all POWERPNT.EXE and EXCEL. · Open Excel, and select a cell range (e.g., select A1:C3). · Click on Insert > ...

KB0005: The think-cell add-in disappeared after an Office crash ...
https://www.think-cell.com/en/resources/kb/0005

Note: In Excel the separate think-cell Excel Add-in may be listed in the Inactive Application Add-ins list. This is ok as it will be loaded when needed. Restart ...

KB0156: I cannot paste data into the think-cell datasheet or the ...
https://www.think-cell.com/en/resources/kb/0156

These problems can also occur when you use think-cell's Excel data links. Problem 1. Any of the problems listed above can happen if the .xlsx workbook ...

KB0229: How can I create a box and whisker chart? | think-cell
https://www.think-cell.com/en/resources/kb/0229

Box and whisker charts, also called box plots, can be created using think-cell's Excel data links (see 22. Excel data links).

KB0096: Can I switch chart types? | think-cell
https://www.think-cell.com/en/resources/kb/0096

You can create as many charts as you want all linked to the same Excel data range. This way, when data changes all linked charts can be updated to reflect the ...

KB0173: think-cell charts in Microsoft Word or Excel | think-cell
https://www.think-cell.com/en/resources/kb/0173

When using an Excel data link (see 22. Excel data links) to the think-cell chart on the embedded PowerPoint slide, any data changes will only be available ...

KB0187: Security settings may prevent think-cell from being loaded ...
https://www.think-cell.com/en/resources/kb/0187

Problem. If you cannot find think-cell in Excel or PowerPoint, or the internal datasheet of think-cell does not open, security settings in Excel or ...

KB0240: Send Slides or Request Support with new Outlook for ...
https://www.think-cell.com/en/resources/kb/0240

New Outlook for Windows does not yet support generating emails with an attachment. Instead, Windows uses classic Outlook. This problem also occurs without ...

KB0174: Segment colors in think-cell charts do not update when I ...
https://www.think-cell.com/en/resources/kb/0174

Select Microsoft Excel Worksheet Object and Paste link. Back in Excel, apply conditional formatting to one of the cells A1 to A5. Use a condition that makes ...

KB0094: How do I uninstall think-cell? | think-cell
https://www.think-cell.com/en/resources/kb/0094

Instructions to uninstall on Windows: You can uninstall think-cell from the Microsoft Windows Control Panel: Open the list of installed programs in the ...

KB0045: Excel does not open when double-clicking an Excel file ...
https://www.think-cell.com/en/resources/kb/0045

Under certain circumstances, an Excel setting gets switched on which prevents Excel from receiving commands from other applications. This also affects opening ...

KB0003: The think-cell installation does not start | think-cell
https://www.think-cell.com/en/resources/kb/0003

This app can't run on your PC. In most of these cases, the download of the think-cell installer was incomplete. Please download the current think-cell ...

KB0220: Conflict with SAP BusinessObjects Analysis: I cannot select ...
https://www.think-cell.com/en/resources/kb/0220

... linked Excel datasheet, I cannot select it. The frame does not turn blue and ... The function can act on events and, in some cases, modify or discard them.

KB0196: Error message when starting PowerPoint or Excel, or ...
https://www.think-cell.com/en/resources/kb/0196

> Request Support. The log files will be automatically attached to a new email. If neither works, you can find the log files as explained below: Read more.

KB0231: Conflict with Adaptive Insights OfficeConnect in Excel ...
https://www.think-cell.com/en/resources/kb/0231

think-cell and Adaptive Insights (now Workday Adaptive Planning) OfficeConnect are enabled concurrently in Excel. I seemingly randomly receive one of the ...

KB0014: I cannot insert a think-cell chart | think-cell
https://www.think-cell.com/en/resources/kb/0014

The think-cell add-in in PowerPoint is waiting for a connection to Excel. The connection to Excel fails either because your machine is extremely busy.

KB0026: I cannot edit text or add a line break in a label | think-cell
https://www.think-cell.com/en/resources/kb/0026

Alternatively, you can enter label text directly into the chart labels on the slide. This gives you more control over line breaks and formatting.

KB0062: Error message in Excel: "Errors were detected while saving ...
https://www.think-cell.com/en/resources/kb/0062

You delete the Excel worksheet where think-cell's Excel data link resides. ... Repair your Excel document to avoid this error in the future. You can repair ...

KB0111: think-cell charts do not update when I change the cell ...
https://www.think-cell.com/en/resources/kb/0111

When using think-cell data links in Office 2007, the charts do not update when I change the cell background color or other cell formats in Excel.

KB0099: How can I temporarily deactivate think-cell? | think-cell
https://www.think-cell.com/en/resources/kb/0099

Most think-cell charts consist of a Microsoft PowerPoint Chart and various PowerPoint shapes. Some charts are created from PowerPoint shapes alone. Double-click ...

KB0044: Can I import existing charts into think-cell? | think-cell
https://www.think-cell.com/en/resources/kb/0044

I have a chart created in Microsoft Excel, Microsoft Graph, or another charting tool. I have an image of a chart, e.g., on a website or in a PDF document. Is ...

KB0236: Conflict with Oracle SmartView: Excel crashes seemingly at ...
https://www.think-cell.com/en/resources/kb/0236

upload data using SmartView; connect to the Oracle environment; input values by typing in a cell; delete the content of an Oracle SmartView cell, e.g., by ...

KB0010: The think-cell license key window pops up | think-cell ...
https://www.think-cell.com/en/resources/kb/0010

My company has a valid license key but I do not know it or should not have to enter it. Please contact your company's help desk or equivalent. I have no valid ...

KB0105: How can I change the default colors of think-cell charts ...
https://www.think-cell.com/en/resources/kb/0105

think-cell uses Microsoft PowerPoint's theme colors for many chart elements (e.g., axes, text, arrows, etc.). These colors are taken from the theme colors ...

KB0119: The think-cell Elements menu is inactive | think-cell
https://www.think-cell.com/en/resources/kb/0119

The Elements menu is only active if a slide can be edited, ie, in PowerPoint's Normal and Outline presentation views.

KB0084: Manually editing think-cell charts, a dialog offers to ...
https://www.think-cell.com/en/resources/kb/0084

To edit your chart using the latest PowerPoint features, you'll need to convert it to the newest format. You can convert all charts by clicking the File tab.

1 page(s) found in different languages

How to use think-cell | think-cell
https://www.think-cell.com/it/resources/manual?query=think+cell+chart

You can link a selected data range in your Excel workbook to an existing ... You can't use conditional formatting to change the number format of your charts.

3. Report your problem to our support team

If an update and a search in our online resources has not successfully addressed your issue, please report it to our support team. An example slide, in case of a feature request, or steps to reproduce the problem, in case of a technical issue, will help us to quickly understand your issue.

1. If you see a think-cell error message that offers a Request Support button, please use that button.
2. If you can start PowerPoint or Excel with think-cell enabled, please use Insert > think-cell > Tools > Request Support.
3. Otherwise, please contact our support team directly by email.