Knowledge base KB0003

The think-cell installation does not start


When I try to start the think-cell installer I get an error message.

For problems during the installation process please refer to KB0190.


Another setup process is running

Another program is being installed. Please wait until that installation is complete, and then try installing this software again.

Please ensure that no other setup process is running (also not in the background). If neccessary, restart your computer. Run the think-cell installer again.

Windows cannot execute the installer

The version of this file is not compatible with the version of Windows you're running. Not a valid Win32 application. This app can't run on your PC.

In most of these cases, the download of the think-cell installer was incomplete.

Please download the current think-cell version from our download web page.

Contact Support

If you still have troubles, please contact our support team and add the size of the installer and a screenshot of the error message to your email.