Get technical support

1. Update your think-cell version

Our experience shows that many technical issues can be addressed by a software update. The recommended first step is therefore to download and install the latest version of our software. To do so please provide your work email address below. We will then send you an email with all necessary download information.

2. Search our online resources

Our user manual covers all features of think-cell and all known usage questions. In addition, our knowledge base covers all technical issues we are aware of. The recommended second step is therefore to search these online resources for answers to your question.

7 page(s) found in the user manual

How to use think-cell's API | think-cell
https://www.think-cell.com/en/resources/manual/api

... SharePoint development and clicking Modify. See also Microsoft's documentation here. The PIA for the Office host application of the selected template is ...

How to link charts in PowerPoint to Excel data | think-cell
https://www.think-cell.com/en/resources/manual/exceldatalinks

You can link a selected data range in your Excel workbook to an existing chart in a PowerPoint presentation. Simply click the To Existing Element icon.

How to add library content to presentations | think-cell
https://www.think-cell.com/en/resources/manual/library

The think-cell Library is a centralized collection of digital content, including slide and image assets from local and shared storage, slide templates, images, ...

How to install and update think-cell | think-cell
https://www.think-cell.com/en/resources/manual/installation

On Windows, think-cell works with Microsoft Office 2013, 2016, 2019 or 2021 for Windows, with at least PowerPoint and Excel installed.

How to automate slide creation and updates in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/introductionautomation

Using think-cell's automation, you can do this quickly with your Excel or JSON data, and without the mistakes commonly found in a manual process.

How to link charts in PowerPoint to Tableau data | think-cell
https://www.think-cell.com/en/resources/manual/tableaudata

You need access to a Tableau server to link a chart to Tableau data. think-cell supports both on-premise and cloud hosted versions of Tableau.

How to automate charts in PowerPoint with data from Excel | think-cell
https://www.think-cell.com/en/resources/manual/exceldataautomation

When data is provided in Excel, you can use the functions UpdateChart and PresentationFromTemplate to programmatically control using that data.

12 page(s) found in the knowledge base

KB0118: Content crawling in Office SharePoint fails | think-cell
https://www.think-cell.com/en/resources/kb/0118

The problem occurs when a string custom document property with a linked source is added to an Excel document and the source cannot be resolved. In later ...

KB0212: think-cell's Save Slides... shows error when saving to ...
https://www.think-cell.com/en/resources/kb/0212

... SharePoint. With Office versions below 1707 (Build 8326.2070), PowerPoint may crash. With versions above 1707 (Build 8326.2070) but below 1911 (Build ...

KB0200: PowerPoint 2010 is slow with Sharepoint libraries using ...
https://www.think-cell.com/en/resources/kb/0200

PowerPoint 2010 is slow when a PowerPoint file was saved in a Microsoft Sharepoint library and is protected by Microsoft Rights Management services.

KB0239: PowerPoint file size is rapidly increasing with Microsoft 365 ...
https://www.think-cell.com/en/resources/kb/0239

Files stored on SharePoint contain certain customXML data files used for SharePoint's File Management. When the code function is called, all contained ...

Knowledge base | think-cell
https://www.think-cell.com/en/resources/kb

KB0200: PowerPoint 2010 is slow with Sharepoint libraries using Microsoft Rights Management services (RMS). https://www.think-cell.com/en/resources/kb/0200.

KB0165: Does think-cell work with Microsoft 365 (Office 365) and ...
https://www.think-cell.com/en/resources/kb/0165

think-cell supports Microsoft 365 (Office 365) with the fully installed desktop versions of the "Office apps" as well as Microsoft Office 2016 (C2R)/2019/2021/ ...

KB0004: The think-cell add-in is missing in PowerPoint | think-cell
https://www.think-cell.com/en/resources/kb/0004

To ensure that no hidden or hanging PowerPoint or Excel processes remain stuck on your machine, please restart your computer. Alternatively, close all ...

KB0093: The think-cell datasheet does not open | think-cell
https://www.think-cell.com/en/resources/kb/0093

Try the following solutions in order: 1. Restart your PC To ensure that no hidden or hanging PowerPoint or Excel processes remain stuck on your machine, please ...

KB0223: think-cell disappears unexpectedly | think-cell
https://www.think-cell.com/en/resources/kb/0223

think-cell works fine in PowerPoint. After restarting PowerPoint, think-cell suddenly disappears. Reinstalling think-cell fixes the problem only temporarily.

KB0236: Conflict with Oracle SmartView: Excel crashes seemingly at ...
https://www.think-cell.com/en/resources/kb/0236

I have think-cell and Oracle SmartView installed. At some point while working in Excel, I receive a CRITICALWITHMSG n/a: std::terminate() error message and ...

KB0159: When copying a slide from one presentation into another ...
https://www.think-cell.com/en/resources/kb/0159

When copying slides from one presentation to another, the font style and/or the font size may change. In most cases, this is the expected behavior of ...

KB0187: Security settings may prevent think-cell from being loaded ...
https://www.think-cell.com/en/resources/kb/0187

Restart Excel [PowerPoint]: The yellow Office message bar appears below the Excel [PowerPoint] ribbon with the message: Security Warning: Application Add-Ins ...

4 page(s) found in different languages

PowerPoint でガント チャートを作成する方法 | think-cell
https://www.think-cell.com/ja/resources/manual/gantt

13.1 カレンダーの目盛 · 13.2 行 (アクティビティ) · 13.3 時系列の項目 · 13.4 データシート · 13.5 Excel リンク · 13.6 日付形式コントロール · 13.7 言語依存性 · 13.8 日付 ...

KB0062: Mensaje de error en Excel: "Se detectaron errores al ...
https://www.think-cell.com/es/resources/kb/0062

Excel 2007 o 2010: Excel se bloquea si, en lugar de intentar guardar el archivo, intenta insertar una nueva hoja de cálculo de Excel. Causa. Este problema se ...

KB0156: Não consigo copiar dados para a planilha do think-cell ou ...
https://www.think-cell.com/pt/resources/kb/0156

Você tem dados em uma pasta de trabalho do Excel (.xlsx) e deseja copiá-los/colá-los na planilha de dados interna de um think-cell chart. Quando você cola os ...

KB0070: Warum reagiert mein Excel-Makro so langsam, wenn think ...
https://www.think-cell.com/de/resources/kb/0070

Eine häufige Ursache für Leistungsprobleme von VBA-Makros besteht in der Verwendung der .Select -Funktion. Jedes Mal, wenn in Excel eine Zelle markiert wird ...

3. Report your problem to our support team

If an update and a search in our online resources has not successfully addressed your issue, please report it to our support team. An example slide, in case of a feature request, or steps to reproduce the problem, in case of a technical issue, will help us to quickly understand your issue.

1. If you see a think-cell error message that offers a Request Support button, please use that button.
2. If you can start PowerPoint or Excel with think-cell enabled, please use Insert > think-cell > Tools > Request Support.
3. Otherwise, please contact our support team directly by email.