Technischen Support erhalten

1. think-cell-Version aktualisieren

Unsere Erfahrung zeigt, dass viele technische Probleme durch eine Software-Aktualisierung gelöst werden können. Der empfohlene erste Schritt besteht darin, die neueste Version unserer Software herunterzuladen und zu installieren. Bitte geben Sie unten Ihre geschäftliche E-Mail-Adresse ein. Wir senden Ihnen eine E-Mail mit allen notwendigen Download-Informationen.

2. Online-Ressourcen durchsuchen

In unserem Benutzerhandbuch werden alle Funktionen von think-cell erläutert und alle bekannten Fragen zur Nutzung beantwortet. Darüber hinaus deckt unsere Wissensdatenbank alle technischen Probleme ab, die uns bekannt sind. Der empfohlene zweite Schritt ist daher, diese Online-Ressourcen nach Antworten auf Ihre Frage zu durchsuchen.

1 Seite(n) in der Knowledge Base gefunden

Knowledge Base | think-cell
https://www.think-cell.com/de/resources/kb?query=license

KB0199: PowerPoint crashes when entering the think-cell license ... https://www.think-cell.com/en/resources/kb/0199 ... The think-cell license key window opens ...

27 Seite(n) in anderen Sprachen gefunden

KB0007: PowerPoint or Excel crashes when started by double ...
https://www.think-cell.com/en/resources/kb/0007

If PowerPoint or Excel consistently crashes when you try to open a certain file, you just discovered an unknown problem.

KB0005: The think-cell add-in disappeared after an Office crash ...
https://www.think-cell.com/en/resources/kb/0005

The think-cell add-in suddenly disappeared in PowerPoint or Excel. In many cases, this is caused by a previous crash of Microsoft Office.

KB0161: "Use Text Import Wizard..." causes Excel 2010 crash | think ...
https://www.think-cell.com/en/resources/kb/0161

This is caused by a bug in Excel 2010. The problem can be reproduced without think-cell, when Excel cells are pasted with the paste option Paste link into other ...

KB0207: Excel crashes when using add-ins based on Add-in ...
https://www.think-cell.com/en/resources/kb/0207

I experience Excel crashes and I have another add-in installed that is based on Add-in Express. Note that add-ins based on Add-in Express show adxloader.dll.

KB0199: PowerPoint crashes when entering the think-cell license ...
https://www.think-cell.com/en/resources/kb/0199

This is a known problem apparently caused by the FactSet add-in for PowerPoint. We reported the problem to FactSet.

KB0178: Excel 2013 crashes when using function names for ...
https://www.think-cell.com/en/resources/kb/0178

Excel 2013 also crashes if you create a reference to an existing worksheet whose name Excel 2013 recognizes as a function name from Microsoft's Analysis ToolPak ...

KB0137: Excel crashes when opening a workbook or an internal ...
https://www.think-cell.com/en/resources/kb/0137

Excel crashes may be caused by the Send to Bluetooth add-in for Microsoft Office: Microsoft KB2803733. Solution: Disabling or updating the Send to Bluetooth ...

KB0236: Conflict with Oracle SmartView: Excel crashes seemingly at ...
https://www.think-cell.com/en/resources/kb/0236

I have think-cell and Oracle SmartView installed. At some point while working in Excel, I receive a CRITICALWITHMSG n/a: std::terminate() error message and ...

KB0183: Excel 2013 crashes after clicking on a Combo Box | think-cell
https://www.think-cell.com/en/resources/kb/0183

If your Excel worksheet contains a combo box, selecting an item from the combo box may crash Excel 2013, leading to a think-cell error message.

KB0149: Running Oracle Hyperion SmartView, you receive a think ...
https://www.think-cell.com/en/resources/kb/0149

... crash. think-cell error message due to bug in Hyperion SmartView. Cause. The behavior is caused by a bug in Oracle Hyperion SmartView for Office that was ...

KB0212: think-cell's Save Slides... shows error when saving to ...
https://www.think-cell.com/en/resources/kb/0212

With Office versions below 1707 (Build 8326.2070), PowerPoint may crash. ... crash but the file may not get saved. Both errors can be reproduced without ...

KB0217: Conflict with Digital Guardian: Closing Excel triggers ...
https://www.think-cell.com/en/resources/kb/0217

This crash may cause the internal datasheet of think-cell not to open anymore. Explanation. A similar issue was fixed by Digital Guardian in version 7.4 ...

KB0235: SentinelAgent and think-cell trigger: "COMBASE.DLL ...
https://www.think-cell.com/en/resources/kb/0235

The crash occured in COMBASE.DLL within the CCtxChnl::OnCall function. We investigated the problem in 64-bit COMBASE.DLL 10.0.19041.1202 and the following ...

KB0231: Conflict with Adaptive Insights OfficeConnect in Excel ...
https://www.think-cell.com/en/resources/kb/0231

I seemingly randomly receive one of the following error messages and Excel crashes: CRITICALWITHMSG library\ui\win\safesubclassimpl.cpp(409):APIERR 1400 ...

Learn the think-cell basics | think-cell
https://www.think-cell.com/en/resources/manual/basicconcepts

3.1 The think-cell ribbon in PowerPoint · Structure. Manage presentation agendas · Elements. Insert think-cell elements, including library content, charts, and ...

KB0177: Install a 2010 Microsoft Office Suite update | think-cell
https://www.think-cell.com/en/resources/kb/0177

The crash of Microsoft Office you just experienced could likely be avoided by installing a Microsoft Office update, KB2837581. Microsoft released this ...

KB0062: Error message in Excel: "Errors were detected while saving ...
https://www.think-cell.com/en/resources/kb/0062

When you click Continue, the repair fails. Excel 2007 or 2010: Excel crashes if you try to insert a new Excel worksheet instead of trying to save the file.

KB0201: How to use Windows subclassing when programming a ...
https://www.think-cell.com/en/resources/kb/0201

Problem. I have developed a .NET add-in for Microsoft Office which is using windows subclassing. My customers experience Office crashes when my add-in and ...

KB0196: Error message when starting PowerPoint or Excel, or ...
https://www.think-cell.com/en/resources/kb/0196

An error message mentioning "CFindCodePattern failed ..." or "CModuleFindChunk failed ..." pops up when opening PowerPoint or Excel, or inserting or editing a think ...

KB0004: The think-cell add-in is missing in PowerPoint | think-cell
https://www.think-cell.com/en/resources/kb/0004

To ensure that no hidden or hanging PowerPoint or Excel processes remain stuck on your machine, please restart your computer. Alternatively, close all ...

How to create a Gantt chart in PowerPoint | think-cell
https://www.think-cell.com/en/resources/manual/gantt

13.1 Calendar scale. Naturally, in a project timeline the scale is based on dates. With think-cell, you can quickly change the visible date range.

KB0091: How can I find out which add-in causes a problem? | think ...
https://www.think-cell.com/en/resources/kb/0091

Close all PowerPoint and Excel windows and make sure that there are no hidden PowerPoint and Excel processes running anymore in the Windows Task Manager. In ...

KB0215: Trend Micro Threats/Violations Found message appears ...
https://www.think-cell.com/en/resources/kb/0215

Trend Micro has issued the hotfix 2161 for their security software which will stop the threat message from appearing when opening the think-cell datasheet.

KB0233: Conflict with Windows Defender: think-cell does not load or ...
https://www.think-cell.com/en/resources/kb/0233

After a Windows update, think-cell suddenly no longer loads. Trying to activate think-cell in the PowerPoint options menu has no effect.

KB0237: Conflict with Microsoft Azure Information Protection add-in ...
https://www.think-cell.com/en/resources/kb/0237

This error may occur when closing the last PowerPoint (or Excel) file. However, other add-ins must be present as well. The issue is reliably reproducible.

KB0187: Security settings may prevent think-cell from being loaded ...
https://www.think-cell.com/en/resources/kb/0187

Restart Excel [PowerPoint]: The yellow Office message bar appears below the Excel [PowerPoint] ribbon with the message: Security Warning: Application Add-Ins ...

KB0204 : Certains fichiers Excel sont ralentis avec les liaisons de ...
https://www.think-cell.com/fr/resources/kb/0204

Si un fichier Excel contient des liaisons de données Excel (voir 22. Excel data links) et un nombre trop important de styles de cellules, il peut se mettre ...

3. Melden Sie Ihr Problem an unser Support-Team

Wenn ein Update und eine Suche in unseren Online-Ressourcen Ihr Problem nicht erfolgreich gelöst haben, melden Sie es bitte unserem Support-Team. Eine Beispielfolie im Fall einer Funktionsanfrage oder einer Problemwiedergabe im Falle eines technischen Problems hilft uns dabei, Ihre Anfrage schnell zu verstehen.

1. Wenn Sie think-cell starten können, verwenden Sie in PowerPoint im think-cell Menü Mehr die Option Support anfordern….
2. Falls Sie think-cell nicht starten können, wenden Sie sich bitte an unser Supportteam.