Knowledge base KB0177

Install a 2010 Microsoft Office Suite update

The crash of Microsoft Office you just experienced could likely be avoided by installing a Microsoft Office update, KB2837581. Microsoft released this update on July 8, 2014, and it is usually installed automatically. If it is missing on your computer, Office updates may have been deactivated by you or your company's IT.

You can download the update from Microsoft by going to KB2837581. You may need your IT's support to install it. Note that there are two different download links for the 32-bit and 64-bit versions of Office 2010. Unfortunately, Microsoft's "Am I running 32-bit or 64-bit Office?" link on the KB2837581 page does not actually answer the question. You can find this information by clicking on PowerPoint > File > Help. On the right, note the version information under About Microsoft PowerPoint: It shows (32-bit) or (64-bit).

If installation of KB2837581 fails

  • Note that as a prerequisite you must already have either Microsoft Office 2010 Service Pack 1 (SP1) or Service Pack 2 (SP2) installed. Please refer to KB2837581 once again, where you can also find links to the respective service packs (see "Prerequisites"). How to determine the current service pack level of your Office 2010 suite is explained in Microsoft's KB2121559.
  • Make sure that you used the correct 32-bit or 64-bit installer for your Office version, as explained further up.