Knowledge base KB0149

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Conflict with Oracle Smart View: PowerPoint crashes

Description

You use think-cell and Oracle Smart View for Office on the same system and randomly receive the think-cell error message "library\officeutilities\application.cpp line 13..: EXCEPTION Address 77124942 Code c0000005," followed by a PowerPoint crash.

think-cell error message due to bug in Hyperion SmartView

Cause

The behavior is caused by a bug in Oracle Smart View for Office that was acknowledged by Oracle and can be reproduced without think-cell. Our users reported this issue in Smart View versions:

  • Smart View 9.3
  • Smart View 11.1.1 before 11.1.1.3.500
  • Smart View 11.1.2

Solution

Oracle has prepared a patch for this bug for one of our clients. Please feel free to contact Oracle refering to Oracle Bug Number 10327245 and request a patch.