Knowledge base KB0243

  1. Home
  2. Resources
  3. Knowledge base
  4. KB0243

The think-cell tab has no think-cell commands

Problem

On the PowerPoint or Excel ribbon, the think-cell tab is present, but all think-cell commands are missing.

Solution

Please try the following solutions in sequence.

  1. Reset the think-cell tab.
    1. Go to the Insert tab. If you see the think-cell group, select Tools Tools Menu icon > Reset think-cell Tab.
    2. In the Reset think-cell ribbon dialog, select Yes.
  2. Ensure that the think-cell add-in is running.
    1. If you don't see the think-cell group on the Insert tab, try the solutions described in KB0004.
    2. If one of the solutions in KB0004 restores the think-cell group on the Insert tab, but the issue persists, reset the think-cell tab as described in Solution 1.

Contact support

If the issue is not permanently resolved by resetting the think-cell tab when the think-cell add-in is running, please contact our support team.

Please send us the think-cell log files. To do so, on the PowerPoint or Excel ribbon, select Insert > think-cell > Tools Tools Menu icon > Request Support. A new email will open with the log files automatically attached.

If Request Support works neither in PowerPoint nor in Excel, do the following: Read more

  1. Open a new File Explorer window.

  2. In the address field, enter %LOCALAPPDATA%\think-cell. Select Enter.

    Alternatively, you can open the think-cell folder by browsing the directory: Read more

    The full default filepath is C:\Users\USERNAME\AppData\Local\think-cell. Replace USERNAME with your username.

    If you can't find this folder, it's probably hidden. To show hidden items, in File Explorer, select one of the following:

    • Windows 7: Organize > Folder and search options > View > Show hidden files and folders
    • Windows 8, Windows 8.1, and Windows 10: View > Show/hide > Hidden Items
    • Windows 11: View > Show > Hidden Items

  3. Send all the files in the think-cell folder that end in log to our support team. These files may include any of the following:

    • EXCEL_log.log
    • POWERPNT_log.log
    • ppttc_log.log
    • setup_think-cell_VERSION_log.log
    • tcasr_log.log
    • tcindex_log.log
    • tcmail_log.log
    • tcrunxl_log.log
    • tcupdate_log.log

      • Additionally, if think-cell is active, please send us a screenshot of the About think-cell dialog. To open the About think-cell dialog, on the PowerPoint or Excel ribbon, select Insert > think-cell > Tools Tools Menu icon > About.