Knowledge base KB0165

Does think-cell work with Microsoft Office 365 and Office 2016?

think-cell supports Microsoft Office 365 with the "fully installed Office applications" as well as Microsoft Office 2016 Click-to-Run (C2R).

Microsoft Office 365 "fully installed Office applications" and Office 2016 Click-to-Run are very similar on a technical level: Both use Microsoft's Click-to-Run installer and they receive feature updates through channels built into Office. Everything below regarding Office 365 updates applies to Office 2016 installations that receive feature updates.

To check if your Office installation receives feature updates, open any Office application and go to FileAccount. If Update Options is available, you receive feature updates. Here you can also see the update channel through which you receive updates.

(Office 365 Business Essentials and Office 365 Enterprise E1 only include Office Online and therefore cannot support Office COM Add-ins like think-cell).

Microsoft update channels

Microsoft offers various so-called update channels which deploy updates with varying frequency and delay. For update frequencies and additional channel information, please see Microsoft's Overview of update channels for Office 365 ProPlus, which is also applicable to licensing plans other than ProPlus, the Office Insider program and Version and build numbers of update channel releases.

think-cell compatibility with Office 365 updates

think-cell supports all update channels of Office 365. We check for Microsoft updates to all channels every night, and if there is an update that conflicts with think-cell, we immediately start working on a corresponding think-cell update.

Here is an overview of the quality of service you can expect from think-cell when using each one of the channels:

Channel Default in think-cell Quality Of Service
Semi-Annual Channel Office 365 ProPlus We initiate an automatic think-cell update before Microsoft's update, so if you did not explicitly disable think-cell's automatic updates, no outage of think-cell should occur.
Monthly Channel Office 365 Business, Home, Personal
Semi-Annual Channel (Targeted) Never The think-cell update is available for download, but we do not always trigger a timely automatic update.
When a conflict occurs and you have error reporting enabled, a web page with the update will open automatically.
If you have error reporting disabled and Request Support not redirected (see A5.1 Trouble shooting and critical errors) to your own IT, and you select Request Support in the error dialog, you will get an automatic email response even outside of our business hours referring you to the update download.
Monthly Channel (Targeted)
Insider We make the think-cell update available within two business days after the Microsoft update. So outages of up to two business days may occur.
Once the think-cell update is ready, the distribution mechanism is the same as for Monthly Channel (Targeted).

Contact Support

If you have any further questions regarding the compatibility of think-cell with Office 365 and Office 2016, please contact our support team.

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