Get technical support

1. Update your think-cell version

Our experience shows that many technical issues can be addressed by a software update. The recommended first step is therefore to download and install the latest version of our software. To do so please provide your work email address below. We will then send you an email with all necessary download information.

2. Search our online resources

Our user manual covers all features of think-cell and all known usage questions. In addition, our knowledge base covers all technical issues we are aware of. The recommended second step is therefore to search these online resources for answers to your question.

Works with


Windows 11
Windows 10 32/64
Windows 8.1 32/64
Windows 8 32/64
Windows 7 32/64

Office 365 Fully Installed
Office 365 Click-to-Run
Office 2021 32/64
Office 2019 32/64
Office 2016 32/64
Office 2013 32/64
Office 2010 32/64


macOS High Sierra (10.13)
and later

Office 365 Fully Installed
Office 2021 for Mac
Office 2019 for Mac
Office 2016 for Mac

Not a product-related issue?

In case of ordering or licensing questions, please refer to our order page.