Knowledge base KB0232

Conflict with enSilo: internal datasheet does not open

Problem

I have enSilo Data Protection Collector installed on my PC. When I try to open the internal datasheet of think-cell, I receive the following error message:

enSilo error message

To check if enSilo is installed on your PC, go to the Control PanelProgramsPrograms and Features.

Solution

It is not possible for think-cell to work around this problem. We tried to contact the enSilo support team and received the following reply: "Please ask the customer to open a case directly with enSilo and we will then be able to review to assist." Therefore, contact your enSilo support directly and refer to enSilo Case Number: 00808130.

Workaround

Ask your internal IT to allow the execution of all .exe files in think-cell's install directory, including all .exe files in the x64 folder.

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