Knowledge base KB0232

Conflict with enSilo: internal datasheet does not open


I have enSilo Data Protection Collector installed on my PC. When I try to open the internal datasheet of think-cell, I receive the following error message:

enSilo error message.

To check if enSilo is installed on your PC, go to the Control Panel > Programs > Programs and Features.


It is not possible for think-cell to work around this problem. We tried to contact the enSilo support team and received the following reply: "Please ask the customer to open a case directly with enSilo and we will then be able to review to assist." Therefore, contact your enSilo support directly and refer to enSilo Case Number: 00808130.


Ask your internal IT to allow the execution of all .exe files in think-cell's install directory, including all .exe files in the x64 folder.