Knowledge base KB0184

Does think-cell work with Microsoft Office 2016 or with Office preview versions?

If this article was displayed automatically after you launched PowerPoint or Excel, you most likely have installed either …

  • … Microsoft Office 2016, along with think-cell 6 or an earlier think-cell version.
  • … a preview version of Microsoft Office, i.e., not a version that was officially released by Microsoft.

Office 2016

Please download the current think-cell version from our download web page.

Office preview versions

Office preview versions often contain significant bugs and Microsoft makes large changes between previews and official releases. Therefore, think-cell cannot generally support Office previews. Ensure that you have at least the original RTM release. We also recommend that the service packs are installed. Please refer to these Microsoft pages for details:

Contact Support

If you still have problems, please contact our support team and attach the think-cell log files. Because think-cell is not running, the log files must be collected and attached manually. Please follow these steps:

  • Open a new Windows Explorer window and type


    into the address field and press Enter.

  • If you want to browse to these directories but cannot see them, they are probably set to invisible. You can change that in Windows Explorer by checking:

    • Windows Vista and Windows 7:
      OrganizeFolder and search optionsViewShow hidden files and folders.
    • Windows 8, Windows 8.1 and Windows 10:
      ViewShow/hideHidden Items.
  • Please send all files with the extension .log contained in this folder to our support team. This may be any of the following files: POWERPNT_log.log, EXCEL_log.log, TCMAIL_log.log, TCUPDATE_log.log, TCRUNXL_log.log, PPTTC_log.log, setup_think-cell_xxxxx_log.log.