Knowledge base KB0149

Running Oracle Hyperion SmartView, you receive a think-cell error message "library\officeutilities\application.cpp line 13..: EXCEPTION Address 77124942 Code c0000005" and PowerPoint crashes

Description

You use think-cell and Oracle Hyperion SmartView for Office on the same system and randomly receive the think-cell error message below, followed by a PowerPoint crash.

think-cell error message due to bug in Hyperion SmartView

Cause

The behavior is caused by a bug in Oracle Hyperion SmartView for Office that was acknowledged by Oracle and can be reproduced without think-cell. Our users reported this issue in SmartView versions:

  • SmartView 9.3
  • SmartView 11.1.1 before 11.1.1.3.500
  • SmartView 11.1.2

Solution

Oracle has prepared a patch for this bug for one of our clients. Please feel free to contact Oracle refering to Oracle Bug Number 10327245 and request a patch.

Share

think-cell uses cookies to improve the functionality, performance and security of this site. Your consent is necessary if you want to use the full functionality of this site. More information on the use of cookies by think-cell, your consent and your privacy rights can be found in our privacy policy.