An error message is shown during the installation process, e.g.,
If the installer program does not start please refer to KB0003.
When installing a new think-cell version, the installer automatically tries to uninstall any think-cell versions you previously installed. If this fails, the new version cannot be installed. Try first if existing think-cell versions can be uninstalled:
Open the list of installed programs in the Control Panel:
Press Start or the Windows key → type Control Panel → Enter → Programs and Features
Select think-cell → Uninstall
In case you receive another error message, problems in the Windows Registry prevent the uninstallation. Such general uninstall problems can be resolved by the following Microsoft Fix-it solution: Fix problems that programs cannot be installed or uninstalled.
If Microsoft Fix-it did not help, contact our support team and attach to your message:
Please download the current think-cell version from our download web page. Save the think-cell installer (e.g., setup_think-cell_241xx.exe) on your desktop
Open a Windows command prompt:
Press Start or the Windows key → type cmd → Enter
Use the following command to go to your Desktop directory:
cd %USERPROFILE%\Desktop Enter
Run the think-cell installer manually and create a log file, e.g.,:
setup_think-cell_241xx.exe /L*v Install.log Enter
If the installation works, you may delete the log file.