The internal data sheet does not open when double-clicking a think-cell chart.
Reinstall think-cell. Please download the current think-cell version from our download web page.
To ensure that no hidden PowerPoint or Excel processes remained stuck on your machine, disrupting normal operation, please restart your PC.
If the think-cell group does not appear on the Insert tab of Excel's ribbon, the think-cell COM Add-In may be disabled in Excel.
Microsoft Office automatically disables add-ins that did not start successfully before. You can enable think-cell again as explained in KB0005.
If you ever used multiple monitors, the datasheet window may appear on a monitor that is currently switched off or disconnected.
Switch all monitors on and open a chart's datasheet. The datasheet will appear on the monitor on which you placed it last time.
The internal datasheet does not open, but only some charts are affected. Inserting a new think-cell chart, the internal datasheet opens correctly.
If you are using Microsoft PowerPoint 2010 RTM, this issue may occur with think-cell charts that were created or modified with newer Microsoft PowerPoint versions (e.g., Microsoft Office 2010 SP1 or later).
Verify your PowerPoint version:
File → Help → About Microsoft PowerPoint → Additional Version and Copyright Information
Affected: Microsoft PowerPoint 2010 (14.0.4754.1000) MSO (14.0.4760.1000)
This issue is caused by a bug of the Microsoft Office 2010 File Validation and can be fixed by installing the latest automatic Microsoft Office 2010 updates.
If you performed the steps above and this issue still occurs, please contact our support team.
Please send us the think-cell log files. To do that, simply go to the think-cell Tab on the Ribbon in PowerPoint and click More → Request Support. The log files will be attached automatically to a new email.
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