Knowledge base KB0093

The think-cell datasheet does not open

Problem 1

The internal data sheet does not open when double-clicking a think-cell chart.

Solutions 1

1. Reinstall think-cell

Reinstall think-cell. Please download the current think-cell version from our download web page.

2. Restart your PC

To ensure that no hidden PowerPoint or Excel processes remained stuck on your machine, disrupting normal operation, please restart your PC.

Alternatively, close all respective processes in the Windows Task Manager.

  1. Open the Windows Task Manager and check for remaining POWERPNT.EXE or EXCEL.EXE processes.
    • Windows Vista and Windows 7: Task ManagerProcesses.
    • Windows 8, Windows 8.1 and Windows 10: Task ManagerMore DetailsDetails.
  2. End these processes.

3. Check if think-cell is running in Excel

If the think-cell group does not appear on the Insert tab of Excel's ribbon, the think-cell COM Add-In may be disabled in Excel.

Microsoft Office automatically disables add-ins that did not start successfully before. You can enable think-cell again as explained in KB0005.

4. Multiple Monitors

If you ever used multiple monitors, the datasheet window may appear on a monitor that is currently switched off or disconnected.

Switch all monitors on and open a chart's datasheet. The datasheet will appear on the monitor on which you placed it last time.


  1. open the screen resolution settings (Windows Vista and later):
    Control PanelAppearance and PersonalizationDisplayAdjust Resolution.
  2. Click Identify.
  3. Select any monitors you currently do not see and disable Extend these displays.
  4. Restart PowerPoint.

Problem 2

The internal datasheet does not open, but only some charts are affected. Inserting a new think-cell chart, the internal datasheet opens correctly.

If you are using Microsoft PowerPoint 2010 RTM, this issue may occur with think-cell charts that were created or modified with newer Microsoft PowerPoint versions (e.g., Microsoft Office 2010 SP1 or later).

Verify your PowerPoint version:
FileHelpAbout Microsoft PowerPointAdditional Version and Copyright Information
Affected: Microsoft PowerPoint 2010 (14.0.4754.1000) MSO (14.0.4760.1000)

Solution 2

This issue is caused by a bug of the Microsoft Office 2010 File Validation and can be fixed by installing the latest automatic Microsoft Office 2010 updates.

Contact Support

If you performed the steps above and this issue still occurs, please contact our support team.

Please send us the think-cell log files. To do that, simply go to the think-cell Tab on the Ribbon in PowerPoint and click MoreRequest Support. The log files will be attached automatically to a new email.

If this does not work, you can find the log files as explained below:

  • Open a new Windows Explorer window and type


    into the address field and press Enter.

  • If you want to browse to these directories but cannot see them, they are probably set to invisible. You can change that in Windows Explorer by checking:

    • Windows Vista and Windows 7:
      OrganizeFolder and search optionsViewShow hidden files and folders.
    • Windows 8, Windows 8.1 and Windows 10:
      ViewShow/hideHidden Items.
  • Please send all files with the extension .log contained in this folder to our support team. This may be any of the following files: POWERPNT[_log].log, EXCEL[_log].log, TCMAIL[_log].log, setup_think-cell_xxxxx[_log].log.