Knowledge base KB0184

Does think-cell work with Microsoft Office preview versions?

If this article was displayed automatically after you launched PowerPoint or Excel, your Microsoft Office is most likely a preview version, i.e., not a version that was officially released by Microsoft.

Office preview versions often contain significant bugs and Microsoft makes large changes between previews and official releases. Therefore, think-cell cannot generally support Office previews. Ensure that you have at least Microsoft's original RTM ("release to manufacturing") release of your Office version. We also recommend that the service packs are installed. The RTM versions were:

  • Office 2010: 14.0.4763.1000
  • Office 2013: 15.0.4420.1017
  • Office 2016 (MSI): 16.0.4266.1003

Contact support

If you still experience problems, please contact our support team and attach the think-cell log files. Because think-cell is not running, the log files must be collected and attached manually. Please follow these steps:

  • Open a new Windows Explorer window, type

    %LOCALAPPDATA%\think-cell

    into the address field, and press Enter

  • Please send all files with the extension .log contained in this folder to our support team.

    This may be any of the following files: POWERPNT_log.log, EXCEL_log.log, TCMAIL_log.log, TCUPDATE_log.log, TCRUNXL_log.log, TCASR_log.log, PPTTC_log.log, setup_think-cell_xxxxx_log.log.

  • If you want to browse to the directory:

    The full default filepath is C:\Users\[USERNAME]\AppData\Local\think-cell. If you cannot find this, it is probably set to invisible. You can change that in Windows Explorer by checking:

    • Windows 7:
      OrganizeFolder and search optionsViewShow hidden files and folders.
    • Windows 8, Windows 8.1 and Windows 10:
      ViewShow/hideHidden Items.

    In addition, if think-cell is active, please click on More More Menu About in the think-cell toolbar and send us a screenshot of the think-cell info window.

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