Knowledge base KB0184

  1. Home
  2. Resources
  3. Knowledge base
  4. KB0184

Does think-cell work with Microsoft Office preview versions?

If this article was displayed automatically after you launched PowerPoint or Excel, your Microsoft Office is most likely a preview version, i.e., not a version that was officially released by Microsoft.

Office preview versions often contain significant bugs and Microsoft makes large changes between previews and official releases. Therefore, think-cell cannot generally support Office previews. Ensure that you have at least Microsoft's original RTM ("release to manufacturing") release of your Office version. We also recommend that the service packs are installed. The RTM versions were:

  • Office 2013: 15.0.4420.1017
  • Office 2016 (MSI): 16.0.4266.1003

Contact support

If you still experience problems, please contact our support team and attach the think-cell log files. Because think-cell is not running, the log files must be collected and attached manually. Please follow these steps:

  1. Open a new File Explorer window.

  2. In the address field, enter %LOCALAPPDATA%\think-cell. Select Enter.

    Alternatively, you can open the think-cell folder by browsing the directory: Read more

    The full default filepath is C:\Users\USERNAME\AppData\Local\think-cell. Replace USERNAME with your username.

    If you can't find this folder, it's probably hidden. To show hidden items, in File Explorer, select one of the following:

    • Windows 7: Organize > Folder and search options > View > Show hidden files and folders
    • Windows 8, Windows 8.1, and Windows 10: View > Show/hide > Hidden Items
    • Windows 11: View > Show > Hidden Items

  3. Send all the files in the think-cell folder that end in log to our support team. These files may include any of the following:

    • excel_log.log
    • powerpnt_log.log
    • ppttc_log.log
    • setup_think-cell_VERSION_log.log
    • tcasr_log.log
    • tcindex_log.log
    • tcmail_log.log
    • tcrunxl_log.log
    • tcupdate_log.log

      • Additionally, if think-cell is active, please send us a screenshot of the About think-cell dialog. To open the About think-cell dialog, on the PowerPoint or Excel ribbon, select Insert > think-cell > Tools Tools Menu icon > About.