Knowledge base KB0210

Conflict with NVIDIA Optimus: Elements menu does not open

Problem

Clicking on Elements, after opening a saved PowerPoint file or after saving a new PowerPoint file, opens an empty think-cell Elements menu and I cannot insert think-cell elements.

think-cell elements partially

This problem can only occur on notebooks with NVIDIA Optimus technology, i.e., they have both an Intel and an NVIDIA graphic card built in. It may happen only with some graphics driver versions.

Workaround

As a temporary workaround it helps to deactivate think-cell and reactivate again:

  • Deactivate think-cell: Insertthink-cellMoreDeactivate think-cell
  • To activate think-cell again, click on: Insertthink-cellActivate

We have filed a case with NVIDIA. If you want to contact NVIDIA to ask for a fix, you may refer to Incident #170420-000059.