think-cell requires a valid license key to run. The license key is checked on each start of Microsoft PowerPoint or Microsoft Excel. If no valid license information is found on your system or if the license key is about to expire, the think-cell license key window is displayed.
The think-cell license key window explains the cause for its appearance:
Enter the license key and click OK.
Please contact your company's help desk or equivalent.
Please refer to the purchasing information page.
When entering think-cell's license key manually, it is saved when closing PowerPoint or Excel. Follow these steps to ensure the license key can be saved correctly:
To ensure that no hidden PowerPoint or Excel processes remained stuck on your machine, disrupting normal operation, please restart your PC.
Enter a valid license key in the think-cell license key window.
Ensure in the Windows Task Manager that the POWERPNT.EXE process was terminated successfully.
Open think-cell's user profile folder:
Press Start or the Windows key → type %appdata%\think-cell → Enter
Right click into the folder → New → Text Document → ENTER
Are you able to open, modify and save this file?
If not, ask your internal IT to give you sufficient permissions to modify and save files in your think-cell user profile folder.
If the license key window is displayed again on the next start of PowerPoint, contact our support team and send us the following files:
Open think-cell's user profile folder (%appdata%\think-cell) as described in point 2. Check if you have sufficient permissions... You should see the settings.xml file in this folder. Please send this file together with a screenshot of think-cell's license key window to our support team.
Please send us the think-cell log files. For this, open PowerPoint and go to Insert → think-cell → More → Request Support. The log files will be automatically attached to a new email.
Open a new Windows Explorer window and type
into the address field and press Enter.
If you want to browse to these directories but cannot see them, they are probably set to invisible. You can change that in Windows Explorer by checking:
You can always click the Cancel button and continue to use PowerPoint without think-cell. When you have a valid license key available, click the think-cell button in the PowerPoint toolbar to activate the add-in again.