Knowledge base KB0235

Conflict with Sentinel Agent: COMBASE.DLL STATUS_ACCESS_VIOLATION

Problem

At some point after working with the internal datasheet of think-cell I receive a COMBASE.DLL STATUS_ACCESS_VIOLATION error message.

think-cell error message

Reproduction Steps

  1. Open PowerPoint

  2. Insert think-cell stacked chart:
    Insertthink-cellElementsStacked → click on slide to insert chart
    → internal datasheet opens (Excel process shown in Task Manager → (More Details) → Details)

  3. Close internal datasheet
    → Wait until Excel process closes in Task Manager → (More Details) → Details) (may take ~30s)
    CRITICALWITHMSG COMBASE.DLL 10.0.18362.1645+0x1BEBBE: STATUS_ACCESS_VIOLATION
    → After dismissing error message, Excel process is closed

Analysis

Ask your internal IT team to temporarily deactivate / uninstall Sentinel Agent and check if the issue continues to occur.

Workaround

Create an Interoperability – Extended exclusion in Sentinel Agent for the file: C:\WINDOWS\System32\combase.dll.

Solution

Please contact your SentinelOne support for a permanent solution.

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