KB0202: There are "thinkcell is busy" messages when scrolling through a presentation

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Problem

When scrolling through older presentations, a thinkcell is busy message is briefly displayed for slides containing thinkcell charts.

Solution

Save the presentation after scrolling through it and after the thinkcell is busy messages have been displayed. When you open the presentation the next time, the messages should not reappear.

Cause

thinkcell 5.3 and later versions automatically create a checksum for each chart, improving performance of certain thinkcell actions. Charts created with older thinkcell versions do not yet have this checksum, therefore they are created when you scroll through the presentation. To save the checksums, the presentation must be saved after scrolling through it.

Contact support

If the thinkcell is busy message still appears after you saved the presentation, please contact our support team via email and attach the file with which the problem occurs.