Knowledge base KB0080

Does think-cell send information over the internet?

There are two optional features in think-cell that require an online connection. Both are secured with state-of-the-art techniques (HTTPS). Both features can be disabled, although it is recommended to have them enabled. Depending on your account, the features are enabled/disabled on an individual basis or by a policy from your IT department as described in our A. Deployment guide.

Automatic update

At each start, think-cell automatically checks if a new version is available on our update server. If it is, the update is downloaded using the same technique that Windows uses for its updates (BITS). Before executing any code, a digital signature is checked to ensure that this executable is in fact from think-cell (please refer to A.1.3 Automatic Updates in the user manual).

For each update request, the following information is recorded:

  • IP address
  • License key (the license key can be used to identify your company's account)
  • Date and time of the request
  • Version numbers of your Microsoft Windows and Microsoft Office installations (for statistical purposes only)

Automatic error reports

When an unexpected condition occurs in our code, the software tries to send an error report to our database using an encrypted connection. The automatic error reports help to detect and understand problems and make our software more stable and reliable for all users.
Additional details including he information contained in an error report is described in our user manual in 2.5 Error reporting.

If you have more detailed questions or security-related concerns, please contact our support team.