KB0003: The thinkcell installation does not start

  1. Home
  2. Resources
  3. Knowledge base
  4. KB0003

Problem

When I try to start the thinkcell installer, I get an error message.

If you have problems during the installation process, please refer to KB0190.

Solution

Another setup process is running

Another program is being installed. Please wait until that installation is complete, and then try installing this software again.

Please ensure that no other setup process is running (also not in the background). If neccessary, restart your computer. Run the thinkcell installer again.

Windows cannot execute the installer

The version of this file is not compatible with the version of Windows you're running.
Not a valid Win32 application.
This app can't run on your PC.

In most of these cases, the download of the thinkcell installer was incomplete.

Please download the current thinkcell version from our download web page.

Contact Support

If you're still experiencing this issue, please contact our support team and add the size of the installer and a screenshot of the error message to your email.