You can always contact us with questions and problem reports at firstname.lastname@example.org. think-cell appreciates your time and effort in helping us improve our software.
Please download the current think-cell version from our download web page.
Please first make sure that the think-cell add-in is actually involved in the problem you observe. You can quickly find out by following the instructions in KB0091: How to find out which add-in causes a problem
If think-cell is involved, please describe in detail the steps to make the problem occur. Please include any files needed in these steps. If you have saved the file after the problem occurred, or if you want to edit the file before sending it to us, please make sure that the problem still occurs with the file you are sending to us.
After which action(s) does this problem usually occur? Have you seen this problem with different files, or always with the same file?
If you have always seen it with the same file, it would be helpful to send us this file. Saving the file after the problem occurred may eliminate the problem with this file. So if you still have it, please send us the version of the file before the problem occurred. Or the next time the problem occurs, please save your document under a different name, and send us the version you loaded before the problem occurred. Please do not edit this file, because it is impossible to check whether the problem still occurs with the altered file.
Please include the think-cell log files and version information in your report. If you are using More → Request Support, this information is attached automatically.
Otherwise, to find the log files:
Open a new Windows Explorer window and type
into the address field and press Enter.
If you want to browse to these directories but cannot see them, they are probably set to invisible. You can change that in Windows Explorer by checking:
In addition, if think-cell is active, please click on More → About in the think-cell toolbar and send us a screenshot of the think-cell info window.
If you want to send us files which are very large or which contain sensitive information that you do not want to send by email, you can use the upload feature that is part of our tool tcdiag.exe.TCDiag is delivered with think-cell and you can find it in the think-cell installation folder.
Simply copy the path below including the percentage signs into the Windows Explorer Address Bar or the Start menu search box.
To upload your files:
A browser windows will open. There may be an indication that ActiveX content was blocked. Allow blocked content.