Knowledge base KB0220

Conflict with SAP BusinessObjects Analysis: I cannot select the think-cell frame in Excel

Problem

When using think-cell's Excel data links in Excel files which contain SAP functionality, I am unable to select the think-cell frame, e.g., to resize it. When I click on the green or red border of my existing linked Excel datasheet, I cannot select it. The frame does not turn blue and the handles to resize the datasheet are not shown:

SAP conflict datasheet example

This problem does not occur when using an Excel file without SAP functionality.

Solution

The problem has been fixed in SAP AO version 2.8 SP4.

Cause in previous SAP AO versions

Our developers analyzed the issue in detail. This problem has been reported for SAP BusinessObjects Analysis (see SAP ticket 557711 / 2018) and SAP Business Explorer (see SAP ticket 1019869 / 2011). As SAP Business Explorer is in maintenance mode at SAP, a fix for SAP BEx is not expected.

According to our analysis, hooking/unhooking issues cause this problem when multiple add-ins are available. A hook is a mechanism by which a function can intercept events before they reach an application. The function can act on events and, in some cases, modify or discard them. The technique used for hooking by SAP BusinessObjects Analysis can cause errors when several add-ins are present at the same time. For further details, please see KB0201.
think-cell uses cookies to improve the functionality, performance and security of this site. Your consent is necessary if you want to use the full functionality of this site. More information on the use of cookies by think-cell, your consent and your privacy rights can be found in our privacy policy.