Knowledge base KB0004

The think-cell add-in is missing in PowerPoint

If you cannot find think-cell in PowerPoint there are several possible causes. Please try the following solutions in sequence:

  1. Check if think-cell is already running

    think-cell is running if the think-cell group appears on the Insert tab of PowerPoint's ribbon. Proceed with the subsequent solutions if the group does not exist.

    think-cell toolbar in insert ribbon
  2. Restart your computer

    To ensure that no hidden PowerPoint or Excel processes remained stuck on your machine, disrupting normal operation, please restart your computer.

    Alternatively, close all respective processes.

    If using Windows:
    1. Open the Windows Task Manager and check for remaining POWERPNT.EXE or EXCEL.EXE processes.
      • Windows Vista and Windows 7: Task ManagerProcesses.
      • Windows 8, Windows 8.1 and Windows 10: Task ManagerMore DetailsDetails.
    2. End these processes.
    If using Mac:

    Right-click the PowerPoint and Excel icons in the dock and select Quit. Alternatively, open PowerPoint and Excel and press Cmd ⌘+Q.

  3. Activate think-cell from within Excel

    Is there a think-cell group on the Insert tab of Excel's ribbon? If so, try think-cell's built-in repair mechanism to enable it in PowerPoint, too:

    1. Restart your computer (alternatively you can stop all POWERPNT.EXE and EXCEL.EXE processes as explained above in 2. Restart your computer).
    2. Open Excel, and select a cell range (e.g., type "1" in cell C3 and then select A1:C3).
    3. Click on Insertthink-cellChartsStacked.
    4. After PowerPoint opens, open a file and try to click onto a slide to place the chart.
  4. Check if think-cell was automatically disabled

    Verify that think-cell was not automatically disabled as described in KB0005.

  5. If using Windows, check PowerPoint security settings

    Verify that the security settings in PowerPoint do not prevent think-cell from being loaded as explained in KB0187.

  6. If using Mac, make sure your Office version has the necessary updates

    You can find your Office version by opening PowerPoint and in the Mac menu bar selecting PowerPointAbout PowerPoint. If the build number is lower than "16.8 (171111)" please update Office following the steps in Microsoft's support page: Update Office for Mac automatically (Note: we recommend not switching to the Insider channel). Quit and restart PowerPoint and Excel after this.

  7. If using Windows, check if you are using a Desktop Apps version of Office

    Check if the Office installation is called Microsoft Office Desktop Apps. If so, please follow the instructions in our knowledge base article KB0226.

  8. If using Mac, make sure that security settings are not preventing add-ins from loading

    Check your profile settings and ensure that "DisableVisualBasicExternalDylibs = YES" is not set. You can check this by going to System PreferencesProfiles

    DisableVisualBasicExternalDylibs Profile
  9. Reinstall think-cell

    Please download the current think-cell version from our download web page.

  10. Contact Support

    If think-cell still does not start correctly, please contact our support team and attach the think-cell log files. Because think-cell is not running, the log files must be collected and attached manually. Please follow these steps:

    If using Windows:
    • Open a new Windows Explorer window, type

      %LOCALAPPDATA%\think-cell

      into the address field, and press Enter

    • Please send all files with the extension .log contained in this folder to our support team.

      This may be any of the following files: POWERPNT_log.log, EXCEL_log.log, TCMAIL_log.log, TCUPDATE_log.log, TCRUNXL_log.log, TCASR_log.log, PPTTC_log.log, setup_think-cell_xxxxx_log.log.

    • If you want to browse to the directory:

      The full default filepath is C:\Users\[USERNAME]\AppData\Local\think-cell. If you cannot find this, it is probably set to invisible. You can change that in Windows Explorer by checking:

      • Windows 7:
        OrganizeFolder and search optionsViewShow hidden files and folders.
      • Windows 8, Windows 8.1 and Windows 10:
        ViewShow/hideHidden Items.

      In addition, if think-cell is active, please click on More More Menu About in the think-cell toolbar and send us a screenshot of the think-cell info window.

    If using Mac:
    • Open a new Finder window, select GoGo to Folder. Type or paste

      ~/Library/Group Containers/UBF8T346G9.Office/Library/Caches

      into the address field, and press Enter

    • You will see a subfolder think-cell_*, where * is a string of random characters. Navigate into this folder.

    • Please send all files with the extension .log contained in this folder to our support team.

      This may be any of the following files: POWERPNT_log.log, EXCEL_log.log, TCMAIL_log.log, TCUPDATE_log.log, TCRUNXL_log.log, PPTTC_log.log, setup_think-cell_xxxxx_log.log.

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