Knowledge base KB0241

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think-cell chart outline misplaced

Problem

I have an older version of Office 2013 or 2016 installed and I am using multiple displays with different DPI settings. Moving my presentation with think-cell charts to another screen causes think-cell’s outlines to be misplaced.

Solution

We recommend installing all available Microsoft Office 2013/2016 updates to benefit from all available Microsoft bug fixes: Read more

  1. Go to:
    Windows 10: Windows Start → Settings → Update & Security
    Windows 11: Windows Start → Settings → Windows Update
  2. Open the Advanced options and make sure the Receive updates for other Microsoft products option is ticked.
  3. Go back to Windows Update and click on Check for updates.

If installing all Office updates is not possible, you may download and install the specific Microsoft update, which fixes this issue:

To find out which Office version you are using, see About Office: What version of Office am I using? on the Microsoft website.

Contact Support

In case you are still experiencing issues after updating Office, please contact our support team. 

Please send us the think-cell log files. To do so, on the PowerPoint or Excel ribbon, select Insert > think-cell > Tools Tools Menu icon > Request Support. A new email will open with the log files automatically attached.

If Request Support works neither in PowerPoint nor in Excel, do the following: Read more

  1. Open a new File Explorer window.

  2. In the address field, enter %LOCALAPPDATA%\think-cell. Select Enter.

    Alternatively, you can open the think-cell folder by browsing the directory: Read more

    The full default filepath is C:\Users\USERNAME\AppData\Local\think-cell. Replace USERNAME with your username.

    If you can't find this folder, it's probably hidden. To show hidden items, in File Explorer, select one of the following:

    • Windows 7: Organize > Folder and search options > View > Show hidden files and folders
    • Windows 8, Windows 8.1, and Windows 10: View > Show/hide > Hidden Items
    • Windows 11: View > Show > Hidden Items

  3. Send all the files in the think-cell folder that end in log to our support team. These files may include any of the following:

    • excel_log.log
    • powerpnt_log.log
    • ppttc_log.log
    • setup_think-cell_VERSION_log.log
    • tcasr_log.log
    • tcindex_log.log
    • tcmail_log.log
    • tcrunxl_log.log
    • tcupdate_log.log

      • Additionally, if think-cell is active, please send us a screenshot of the About think-cell dialog. To open the About think-cell dialog, on the PowerPoint or Excel ribbon, select Insert > think-cell > Tools Tools Menu icon > About.