Junior Account Manager - APAC (f/m/d)

Junior Account Manager - APAC - Join Our Innovative Team at think-cell Software

Our Story 

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do 

In this role, you’ll work hand-in-hand with the Regional Account Manager to manage and grow customer relationships. You will independently handle selected accounts while contributing to the overall customer success strategy in the region. A key part of your role will be to drive user adoption and engagement by delivering impactful product trainings and enablement sessions tailored to specific customer needs. This position will focus on the APAC region, excluding China, Japan, Australia, and New Zealand.

Key Responsibilities:

• Support and grow a portfolio of mid-market to enterprise customers in close collaboration with the Regional Account Manager
• Independently manage selected accounts, ensuring ongoing engagement and satisfaction
• Deliver onboarding, user trainings, and enablement workshops to drive product adoption and deeper feature usage
• Proactively prospect into new departments or teams within existing customer organizations to expand account reach
• Act as a key point of contact for day-to-day customer inquiries and support
• Monitor usage and customer health, proactively addressing risks and uncovering growth opportunities
• Collaborate cross-functionally to ensure seamless customer experiences and value delivery
• Track activities, report insights, and maintain accurate records in CRM tools

You will be great for this position if you have 

• 1–3 years of experience in sales, account management, customer success, or another customer-facing role
• Strong communication and presentation skills in English (Japanese is a plus)
• Comfortable leading product demos, training sessions, and customer onboarding
• Proactive, organized, and able to work independently while managing priorities effectively
• Familiarity with CRM tools (Salesforce preferred); experience in a SaaS/software environment is a plus
• Understanding of the B2B sales cycle
• Data-driven approach to decision-making
• Enthusiasm for learning and explaining tools like think-cell’s intuitive productivity platform

Location: Tokyo, Japan

Our Values

As part of our team, you will embody and help shape the following principles that define us: 

• Forward Thinking: We embrace change and challenge the status quo.
• Ownership: We take pride in our work and learn from our mistakes.
• Customer First: We prioritize delivering lasting value.
• Unified Team: We foster collaboration, respect, and integrity.
• Strive for Excellence: We set ambitious goals and pursue quality.

Why is think-cell the right place for you? 

We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence.

Think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!