Customer Enablement Specialist with Japanese

Customer Enablement Specialist with Japanese - Join Our Innovative Team at think-cell Software

Our Story 

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do 

The Senior Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.

Key Responsibilities:

• Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
• Lead think-cell training sessions and workshops tailored to customer use cases, enhancing software adoption and value realization.
• Oversee trials and proof of concepts, aligning think-cell’s solutions with prospective customers' needs.
• Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
• Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.

You will be great for this position if you have 

• 5+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Fluent Japanese (native-level proficiency) and English required—both written and spoken.
• Proven track record in creating and delivering training programs.
• Excellent written verbal and communication skills.
• Experience with software demos, trials, and CRM tools 
• Proven ability to analyze feedback and drive actionable results.

Location: Tokyo, Japan

Our Values

As part of our team, you will embody and help shape the following principles that define us: 

• Forward Thinking: We embrace change and challenge the status quo.

• Ownership: We take pride in our work and learn from our mistakes.
• Customer First: We prioritize delivering lasting value.
• Unified Team: We foster collaboration, respect, and integrity.
• Strive for Excellence: We set ambitious goals and pursue quality.

Why is think-cell the right place for you? 

We empower over 1.3 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence.

Think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!