Knowledge base KB0205

Using VMware, Excel crashes when trying to create a chart


When trying to create a think-cell chart from Excel, by selecting a range and pressing the Charts button, Excel crashes. This problem occurs when using the VMware SVGA 3D driver version and later with Windows 10 (64-bit) as guest operating system.


This problem only occurs when 3D Acceleration is enabled. As a workaround you may deactivate 3D Acceleration:

  1. Open the Virtual Machine Library → select the virtual machine → SettingsDisplay.

  2. Deselect the Accelerate 3D graphics checkbox.

We have filed a case with VMware. If you want to contact VMware to ask for a fix, you may refer to Support Request #16159287106.