Most think-cell charts are based on Microsoft Graph. A broken Graph installation may make PowerPoint crash when think-cell tries to use Graph as usual. The cause is often an incomplete removal of previous Graph installations, possibly due to a problem in the Microsoft Office installer. To find out if you are experiencing this problem, follow these steps:
Open the VBA editor with Alt+F11. Select your workbook and click on Insert → Module. Then paste the changeSeriesName() macro, which tries to rename a series name, and run it by pressing F5:
Sub changeSeriesName() Dim oshp As Shape Dim ograph As Object Dim inserted As Boolean inserted = False For Each oshp In ActivePresentation.Slides(1).Shapes If oshp.Type = msoEmbeddedOLEObject Then If oshp.OLEFormat.ProgID Like "MSGraph*" Then inserted = True Set ograph = oshp.OLEFormat.Object ograph.Application.DataSheet.Range("01").Value = "new Name" End If End If Next oshp If inserted = False Then MsgBox "No Microsoft Graph object found. Please insert a Microsoft Graph object and try again." End If End Sub
Result: You will receive the following messages and the series name cannot be changed:
Please reinstall the Microsoft Graph component of your current Microsoft Office version.
Microsoft Office 2007, 2010, 2013, 2016:
Reinstall Microsoft Graph as described in our knowledge base article KB0146: How to install or reinstall Microsoft Graph?
Microsoft Office 365 and Office 2016 Click-To-Run:
When using Office 365, it is not possible to reinstall the Microsoft Graph component separately. To fix this problem, uninstall Microsoft Office completely and reinstall Microsoft Office afterwards again.
Please contact your internal IT and ask them to perform the following steps. Manually modifying the registry may cause serious problems. Therefore, perform these steps at your own risk: We recommend to manually export the registry keys before modifying.
Delete the version keys (e.g., 1.x) for any version of Microsoft Graph that is NOT installed on your system:
If these solutions do not fix the problem contact our support team.