Knowledge base KB0171

Error message in Excel: "…addin could not be found." or PowerPoint hangs

Problem

  • When starting Excel I receive the message "…addin could not be found. Check the spelling of the file name, and verify that the file location is correct."
  • Or PowerPoint hangs after inserting a chart when PGP Desktop is installed.

Solution

Please upgrade to a current version of PGP. Symantec has integrated PGP into its Encryption Family line of products.