In a think-cell chart the labels are misplaced. When you click on a segment or label, the outline indicating the selection does not match the corresponding segment or label:
Depending on your Windows version, you can verify your settings as following:
After changing the setting you may have to log out and back in.
Get the latest think-cell version from our download web page and install it.
If you are using Trend Micro, install the latest version of your Trend Micro product. We were not able to reproduce the problem anymore with Trend Micro Maximum Security 2017 version 11.0.1186. (If you are still experiencing this problem after updating your Trend Micro product, you may want to contact Trend Micro's support and refer to ticket SR1-1-1049512075.)
If you are using Comodo Internet Security, install the latest version of your Comodo product. We were not able to reproduce the problem anymore with Comodo Internet Security version 10.0.0.6092. (If you are still experiencing this problem after updating your Comodo product, you may want to contact Comodo's support and refer to ticket BOA-996-21661.)
Reduce the Windows text size setting to 100% or 96 DPI; please see the detailed instructions by clicking More in section Problem further up in this knowledge base article.
Apparently, certain versions of Trend Micro and Comodo inhibit correct evaluation of the HIGHDPIAWARE compatibility setting for Microsoft Graph, when Microsoft Graph is invoked via COM API. This cannot be reproduced when inserting Microsoft Graph charts interactively, but it can be reproduced without think-cell by using just a few lines of VBA code.
Make sure the HIGHDPIAWARE setting of Microsoft Graph is enabled
Open the installation folder of your Microsoft Office version.
Right click on the GRAPH.EXE → Properties → Compatibility → Settings.
If the checkbox Disable display scaling on high DPI settings is empty, tick it and confirm with OK.
Open PowerPoint and open the VBA editor with Alt + F11.
Select your workbook and click on Insert → New module.
Paste the following macro and run it by clicking Run Macro or by pressing F5.
Sub insertGraph() Dim sld As PowerPoint.Slide Set sld = ActiveWindow.View.Slide Dim shp As PowerPoint.Shape Set shp = sld.Shapes.AddOLEObject(100, 100, -1, -1, "MSGraph.Chart.8") shp.Select End Sub
When using 100% DPI settings Microsoft Graph chart fills its containing shape (Microsoft Graph and PowerPoint agree about the resolution of the EMF graphic), while the bad result in the screenshot shows an Microsoft Graph chart that is squeezed into the upper left corner of its shape (Microsoft Graph and PowerPoint create/render the EMF graphic based on different assumptions). When double clicking on the chart, it resizes to the correct size.
Contact our support team if the problem still occurs with the latest think-cell version and you need additional assistance.
Please send us the think-cell log files. For this, open PowerPoint and go to Insert → think-cell → More → Request Support. The log files will be automatically attached to a new email.
Open a new Windows Explorer window and type
into the address field and press Enter.
If you want to browse to these directories but cannot see them, they are probably set to invisible. You can change that in Windows Explorer by checking: