Knowledge base KB0137

Excel crashes when opening a workbook or an internal datasheet

Problem

Excel crashes may be caused by the Send to Bluetooth add-in for Microsoft Office: Microsoft KB2803733.

Solution

Disabling or updating the Send to Bluetooth add-in for Microsoft Office may resolve this problem.

You can disable the Send to Bluetooth add-in (btsendto_office.dll) via think-cell's diagnostic tool tcdiag.exe. KB0091: How can I find out which add-in causes a problem? explains its usage.

To update Send to Bluetooth Office add-in, please look for the most recent Bluetooth driver for your computer model on the technical support website of its manufacturer.

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