Customer Success Manager

Join think-cell as Customer Success Manager
Location: Berlin, DE

May we proudly introduce think-cell

Launched in 2002 and completely bootstrapped. A great software for presentation creation. A large and vocal user base of professionals driving our sales largely by word-of-mouth, leading to double-digit revenue growth every year and over EUR 100m annual SaaS revenue. A super-lean organization, with every recurring task automated, just over 50 people and very high profitability. Now backed by European PE powerhouse Cinven with the common vision to make think-cell even more successful.

The role and your impact

We are hiring world class go to market professionals to join our journey in accelerating the growth of a highly profitable, $100m+ ARR business, that for the first time in its 20-year history is injecting Sales and Marketing on top of a strong product and fanatic customer base. The Customer Success Manager will be responsible for the success of think-cell customers by training, enabling, and delivering best practices to an identified geographical set of customer accounts. They will be the ultimate owner of their accounts renewal and expansion result, and they will work closely with Enterprise Account Executives, Revenue Operations, and Leadership to achieve this objective.

Our promise to you

• This versatile job will be very rewarding for a professional with interest in impacting and promoting our company’s well-being
• We strive for the best results — no arbitrary deadlines or unnecessary meetings
• You will join a technology-driven company that has kept its startup atmosphere in a nice loft office in Berlin-Mitte, but at the same time has a proven product offering, deep pockets, and the management capabilities of a much larger organization
• We are a small yet very effective team of doers — no inefficient layers of management
• We encourage a healthy work-life balance
• And of course, we offer all the amenities you expect from a leading tech company

What you'll do

• Planning to identify top growth and risk accounts within defined set
• Running plays to support Account Executive expand growth accounts.
• Running plays to reduce churn/downsell liability among customer accounts.
• Hosting think-cell trainings and workshops specific to customers use cases.
• Running trial and proof of concepts for think-cell for prospective customers or use cases.
• Identifying and demonstrating practical uses of think-cell software
• Learning customers problems and identifying tcs ability to solve them
• Sharing feedback with product and marketing teams
• Learning and utilizing tools provided
• Keeping systems up to date with relevant data (ex: opportunities in Salesforce)
• Other duties as assigned
• Exceeding goals and established metrics

Your profile

• 1+ years of Customer Success Management
• Experience using think-cell in previous job or college
• Excellent virtual and in person communication and presentation skills
• Experience with Salesforce.com
• Fluency in English and German is a must

More on think-cell

think-cell is the world’s leading productivity software for creating data-driven presentations in Microsoft PowerPoint, enabling users to generate sophisticated charts with ease while saving substantial time (based on a study, users save as much as 70% of their time compared to using native PowerPoint functionality). think-cell also offers layout functions for automatically arranging text, graphic elements and images while scaling and aligning their content accordingly.

Our software has more than 1,000,000 end-users across more than 25,000 organizations globally. think-cell is used by 9 out of the 10 top global consulting firms, 89% of the Fortune 100, the entire DAX 40, and 9 of the top 10 US business schools.

The focus on quality, combined with a deep understanding of what customers need, has led the company to be able to grow almost exclusively through word-of-mouth. All sales are channeled through the company’s online platform which is used by clients directly as well as resellers from 60+ countries. think-cell has extremely low customer churn and benefits from consistently growing cohorts.

Interested?

If you are the one missing from our team, please send your electronic application to hr@think-cell.com.

Apply now by email

Want to know more?

If you have any questions regarding working at think-cell, our job openings or events, please feel free to contact our colleague Julia Zhachuk.

hr@think-cell.com
+49 30 6664731-81