KB0083: Text in MS Graph labels appears to have some unusually wide or narrow font, while other text looks alright

Refer to

If rather than distorted some labels just look slightly heavier than others, refer to KB0016: On the screen, some chart labels look bold although they are not.

Problem

In some occasions, labels created with MS Graph look distorted when the MS Graph object is embedded in PowerPoint. This is a plain MS Graph problem and has nothing to do with think-cell. The following sceenshot shows an example:

Labels created with MS Graph look distorted

You can reproduce this error without think-cell by creating a MS Graph chart in PowerPoint. To do so, in PowerPoint, go to Insert → Object → MS Graph chart and hit OK.

Solution

  1. For virtual machines and remote desktop environments

    1. Update virtualization software

      In some instances it may help to update your virtual machine or remote desktop software.

    2. Special case: VMware Fusion to run Windows on the Mac

      If you use VMWare Fusion to run Windows on the Mac, consider switching to Parallels Desktop. According to reports from our customers this problem does not exist with Parallels Desktop.

  2. For regular PCs

    1. Update graphics driver

      In some instances it may help to update (or reinstall) the graphics driver. A list of support pages of popular computer manufacturers where you can download the latest graphics driver can be found in article KB0051.

    2. Re-install MS Graph

      Maybe your installation of MS Graph is corrupt. Please refer to KB0146 to fix this problem by uninstalling and reinstalling MS Graph.

  3. Change screen resolution to 4:3

    Change your screen-resolution to a resolution with 4:3 ratio of horizontal and vertical pixels (e.g. 800×600, 1024×768, 1280×960, 1600×1200 pixels).

  4. Disable multiple monitors

    If you use multiple monitors, please disable the second monitor and try out if the problem disappears.