KB0049: I know there is an update available but Automatic Update does not start

Solution

The think-cell add-in has a built-in Automatic Update feature. Automatic Update checks online for available updates on every start of PowerPoint. After PowerPoint is started, it takes a few minutes' time until an update is discovered. If even after some time the Update dialog is not displayed, please try the following:

  • Check if the think-cell add-in is installed and properly started. If there is no think-cell toolbar in PowerPoint, or if the toolbar is empty, refer to KB0004: The think-cell add-in does not start with PowerPoint
  • Check your internet connectivity.
  • Check if you can access secured websites. Try opening https://www.think-cell.com. If your web browser returns an error message saying the website could not be accessed because of your security settings, please contact your IT support department.
  • Check the availability of your update server. This is usually www.think-cell.com, but it may also be some dedicated server within your company network. If you are unsure, ask your IT support.
  • Check if Automatic Update is disabled in the registry:
    1. Close PowerPoint if it is running.
    2. To start regedit, go to
      • Start → Start Search in Windows Vista and Windows 7
      • Start → Run in Windows 2000 and XP
      Type regedit and press Enter.
    3. Open the branch
      • if you are using a 32-bit versions of Windows.

        HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Software\ →
        think-cell\updates

      • if you are using a 64-bit versions of Windows.

        HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\ →
        Software\think-cell\updates

    4. Check the 'enabled' setting. If the value is not '1', change it to '1'.
    5. See if there is a corresponding setting in the HKEY_CURRENT_USER branch. If there is, ensure that it is also set to '1'.
    6. Start PowerPoint and see if Automatic Update starts. Even when everything is working fine, it might take a few minutes after PowerPoint was started until the Update dialog is displayed.