KB0049: I know there is an update available but Automatic Update does not start

Solution

The think-cell add-in has a built-in Automatic Update feature. Automatic Update checks online for available updates on every start of PowerPoint. After PowerPoint is started, it takes a few minutes until an update is discovered. If even after some time the Update dialog is not displayed, please try the following:

  1. Check if the think-cell add-in is installed and properly started. If there is no think-cell toolbar in PowerPoint, or if the toolbar is empty, refer to KB0004: The think-cell add-in does not start with PowerPoint
  2. Check if you can access the internet (e.g. www.google.com) in Microsoft Internet Explorer. If you can access web pages in other browsers, but not in Internet Explorer please check the Internet Explorer proxy settings in Control Panel → Internet Options → Connections → LAN settings → Proxy server.
  3. Check if you can access secured websites. Try opening https://www.verisign.com/ in Microsoft Internet Explorer. If the Internet Explorer returns an error message saying the website could not be accessed because of your security settings, please contact your IT support department.
  4. Check the availability of our update server: https://www.think-cell.com/downloads
    If you cannot reach our update server, please try again a few hours later. There have been rare occasions when our upate server was down. This was repaired within hours.
  5. Check if Automatic Update is disabled in the registry:
    1. Close PowerPoint if it is running.
    2. To start regedit, go to
      • Start → Start Search in Windows Vista and Windows 7
      • Start → Run in Windows 2000 and XP
      Type regedit and press Enter.
    3. Open the branch

      HKEY_CURRENT_USER\SOFTWARE\Classes\SOFTWARE\ →
      think-cell\updates      .

      If this branch does not exist, open

      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\ →
      think-cell\updates      .

      If this branch also does not exist, automatic updates are not disabled in the registry.

    4. Check the enabled setting. If the value is not 1, change it to 1.