Knowledge base

Our knowledge base covers technical topics that are not part of the product documentation.

All articles

  • KB0001: Which software must be installed prior to installing think-cell?
  • KB0002: Where do I get MSXML 3.0 (Microsoft XML Parser)?
  • KB0003: When starting setup.exe, I get a message which says "The Windows Installer service could not be accessed."
  • KB0004: The think-cell chart add-in does not start with PowerPoint
    or:
    There is no think-cell chart toolbar in PowerPoint
    or:
    The think-cell chart toolbar in PowerPoint is empty
  • KB0005: PowerPoint or Excel automatically disabled the think-cell add-in
  • KB0007: PowerPoint crashes when started by double-clicking a presentation
  • KB0008: When starting PowerPoint, Excel reports an application error ("Microsoft Excel for Windows has encountered a problem and needs to close."). Later, when clicking think-cell chart buttons in PowerPoint, the hourglass shows up for 10 seconds, but I cannot insert a chart
  • KB0009: When I start PowerPoint with think-cell, an Excel window appears as well
  • KB0010: When I start PowerPoint with think-cell, a dialog pops up that requires me to enter a license key
  • KB0011: I want to be able to switch think-cell on or off, depending on which PowerPoint link I am clicking
  • KB0012: Do I "have" to use think-cell chart for my slides?
  • KB0013: PowerPoint is slow when running with the think-cell add-in
    or:
    There is no semi-transparent shade in the frame when inserting a new smart-element
    or:
    The Excel data sheet does not show colored areas
  • KB0014: When trying to insert a smart-element, the mouse pointer turns into an hourglass for 10 seconds. The element cannot be inserted.
  • KB0015: When inserting a chart with think-cell, a network login request pops up
  • KB0016: On the screen, some chart labels look bold although they are not
  • KB0017: In the datasheet, "Undo" (Ctrl+Z) does not work
  • KB0018: Can I use formulae in think-cell chart's datasheet?
  • KB0020: Google Desktop Office Addin is disabled
  • KB0021: Can I use non-standard color schemes and fonts, for example when I use templates in the clients' styles?
  • KB0022: Can I animate think-cell charts in PowerPoint?
  • KB0023: How do I change the number format? It does not seem to work
  • KB0024: The automatic placement of chart labels sometimes gives bad results
  • KB0025: When there are multiple charts on a slide, the category or series labels do not always align across charts
  • KB0026: I cannot add text or a line break in a text label. Whenever I try to place the cursor in the label, the whole text gets highlighted
  • KB0027: When I try to use the label content drop-down menu on the think-cell toolbar, think-cell calculates percentages and absolute values incorrectly
  • KB0028: The percentage values I entered in the datasheet accumulate to 100%. However, when I choose a different number of decimal places in the chart, the rounded values are slightly off
  • KB0029: The flow of the waterfall charts does not look right
  • KB0030: Why do connecting lines in the waterfall (or some other) chart look inaccurately placed?
  • KB0031: Can I use PowerPoint's "grouping" feature with charts that are created with think-cell?
  • KB0032: Can I use my "Make-shapes-same-size" macro (or some other macro operating on shapes) with think-cell?
  • KB0034: A file called mso<...>.emf appears in my temporary file directory (C:\Documents and Settings\<user name>\Local Settings\Temp) whenever I create a think-cell chart. The file contains a picture of the created chart
    or:
    There are many small files called mso<...>.emf in my temporary file directory. They contain pictures of charts
  • KB0035: I am using the AutoFilter feature in my Excel file. With think-cell enabled, after loading the file, I can only once pick a filter from one of the drop-down menus. The second time, the filter menus do not appear anymore
  • KB0036: When creating an Adobe PDF file from a PowerPoint slide, a white square appears in the center of the page
  • KB0037: When trying to change or save some presentation in PowerPoint XP SP3 or in PowerPoint 2003, I get the following error message: "This presentation cannot be edited because it contains a read-only embedded font."
  • KB0038: When working with a Gantt chart in a presentation with Asian language text, some fonts are inconsistent
    or:
    Labels containing Asian language text contain both bold and normal characters
  • KB0039: With think-cell chart installed, the menu entries for Cut, Copy and Paste have vanished from PowerPoint's context menu
  • KB0040: The think-cell toolbar is not shown in Excel
  • KB0041: When an Excel file contains many DataLinks, it might start to scroll very slowly, taking very long to update and feeling very unresponsive
  • KB0042: What if the recipient of a file does not have think-cell installed?
  • KB0043: When opening a file with PowerPoint 97, some textboxes contain rows of quotation marks
  • KB0044: Can I import a chart that was created with plain PowerPoint/MS Graph into think-cell chart?
  • KB0045: Excel does not open when double-clicking an Excel file
  • KB0046: Text in think-cell labels does not word-wrap when I open my presentation in Office 97
  • KB0047: When I save my presentation as "PowerPoint 97-2002 & 95 Presentation" or "PowerPoint 95", PowerPoint crashes
  • KB0048: After applying Microsoft's "Remove Hidden Data Tool" to my PowerPoint document, some think-cell charts are corrupted
  • KB0049: I know there is an update available but Automatic Update does not start
  • KB0050: An empty toolbar is left in PowerPoint after deinstallation of think-cell
  • KB0051: I received the error message "An error occurred when displaying the think-cell user interface."
  • KB0052: think-cell's data sheet is all black
  • KB0053: think-cell is slow when Netmeeting's Desktop Sharing feature does not shut down
  • KB0054: Netmeeting appears to crash PowerPoint
  • KB0055: What are the general limitations of think-cell round?
  • KB0056: Can I use multiplication with constants in think-cell round?
  • KB0057: Can I use the Excel function "AVERAGE" in think-cell round?
  • KB0058: Can I use the same cell several times during a summation in think-cell round?
  • KB0059: Can I use Excel's general multiplication and other functions along with "TCROUND"?
  • KB0060: Why do I get the "#VALUE!" error in think-cell round?
  • KB0061: Why do I get the "#NUM!" error in think-cell round?
  • KB0062: When saving an Excel file, a message "Errors were detected while saving ..." or "Document not saved" pops up and the document is not saved
  • KB0063: PowerPoint stops responding when you try to insert a data-driven chart
  • KB0064: think-cell charts look distorted after a file has been loaded
  • KB0065: When moving or copying an Excel sheet into another document, a message occurs "A formula or sheet you want to move or copy contains the name '___thinkcell...', which already exists on the destination worksheet. Do you want to use this version of the name?"
  • KB0066: When I customize the standard PowerPoint toolbar by removing some buttons such as Cut, Copy and Paste, they stay removed for that active session. But as soon as I restart PowerPoint, the buttons reappear
  • KB0068: How do I send error information to think-cell when PowerPoint or Excel crash with the message "Microsoft Office PowerPoint has encountered a problem and needs to close."?
  • KB0070: Why does my Excel macro run slower when think-cell is activated?
  • KB0071: How can I create vertical line charts/profile charts using think-cell chart?
  • KB0073: How to find out with VBA if a shape is used by think-cell
  • KB0074: "This chart was changed without think-cell" dialog appears when selecting a chart although no changes were made
  • KB0075: When using PowerPoint Viewer 2007, Office Live Meeting or PowerPoint for Windows Mobile, some think-cell labels are shown as * (asterisk)
  • KB0076: How do I map PowerPoint 2003 scheme colors to PowerPoint 2007 scheme colors?
  • KB0077: How do I mix positive and negative values in a waterfall chart?
  • KB0078: How do I total multiple series in parallel in a waterfall chart
  • KB0079: When I have multiple versions of Microsoft Office installed, which version of MS Graph is used by think-cell?
  • KB0080: Do I have to open any ports in my firewall to run think-cell?
    or:
    Does think-cell send information over the internet?
  • KB0081: All labels in think-cell suddenly show bullets
  • KB0082: I have a custom PowerPoint template (blank.pot), but it is not used when I create a new file directly in Windows Explorer
  • KB0083: Text in MS Graph labels appears to have some unusually wide or narrow font, while other text looks alright
  • KB0084: In PowerPoint 2007, the following dialog appears when I try to manually edit graphs that have been created with think-cell: "To edit this chart using the new features available in the 2007 Microsoft Office system, you must first convert it to the 2007 Office system format. Do you want to convert this chart to the new format? Convert / Convert All / Edit Existing"
  • KB0085: think-cell does not show the correct colors for PowerPoint's scheme colors ("Fill", "Shadows", "Accent", etc.)
  • KB0086: A chart with very much data in it does not show the colors that are selected in think-cell's color dropdown box
  • KB0087: Excel reports an application error on closing
  • KB0088: When I edit a presentation that contains think-cell charts with PowerPoint 2008 for Mac, all labels display an asterisk ('*').
  • KB0089: When I edit Spanish text, PowerPoint reports an application error
  • KB0090: Some regular PowerPoint buttons show "think-cell chart add-in" in their tooltips
  • KB0091: How can I find out which add-in causes a problem?
  • KB0092: How do I report a problem to think-cell?
  • KB0093: Data sheet does not open when double-clicking on a think-cell chart
  • KB0094: How do I uninstall think-cell?
  • KB0095: Can I use think-cell on a Mac?
  • KB0096: Can I switch chart types?
  • KB0097: How can I scale bubble sizes?
  • KB0098: How can I reduce the size of a PowerPoint file?
  • KB0099: How can I change the formatting in a way that is not directly supported by think-cell?
    or
    How can I temporarily work without think-cell?
  • KB0100: How can I change the font color?
  • KB0101: How can I create a stacked clustered chart?
  • KB0102: How can I change the fill of an entire series?
  • KB0103: Where are my custom colors stored?
  • KB0104: How can I rotate the category labels?
  • KB0105: How can I change the default colors of charts created with think-cell?
  • KB0106: What shall I enter when think-cell asks for user name and password?
  • KB0107: How can I copy-paste think-cell charts in my VBA Code?
  • KB0108: How can think-cell be installed silently over the network?
  • KB0109: I use your software on my desktop PC, may I install it on my notebook as well?
    or
    I have reinstalled my PC
    or
    I have a new PC. Do I need a new license key?
  • KB0110: When I try to insert a chart, the whole PowerPoint window content suddenly looks distorted
  • KB0111: think-cell charts do not update when I change the Excel cell background color or formatting
  • KB0113: An email to a recipient from an Outlook address book is not sent by "Send Selected Slides"/"Request Support"/"Error Reporting" dialogs
  • KB0114: How do I enable/disable think-cell and other Office COM add-ins in the Windows registry?
  • KB0115: Why do I lose color schemes or even cell content when I copy and paste from Excel into the think-cell data sheet?
  • KB0116: Since think-cell is installed, I sometimes get Blue Screens
  • KB0117: I have problems running think-cell together with Softricity SoftGrid or Microsoft Application Virtualization 4.1
  • KB0118: Content crawling in Office SharePoint fails
  • KB0119: The think-cell menu is greyed out (disabled)
  • KB0120: The colors of my charts change when converting my presentation to a pdf document
    or:
    Charts have different color in print-out than they have on screen
  • KB0121: When I use the text in labels as hyperlinks, the link is removed after I save and then reload the document
  • KB0122: With think-cell some Excel COM Automation calls fail
  • KB0123: Why do the labels in think-cell appear as white rectangles?
  • KB0124: When I install EMC² Documentum IRM Client for MS Office and think-cell, PowerPoint crashes
  • KB0125: I cannot copy-paste values into think-cell's datasheet
    or:
    When I try to paste values into think-cell's data sheet, Excel crashes
  • KB0126: When I convert files with "Convert to an Office Open XML File Format" all think-cell charts are duplicated
  • KB0127: How can I enforce a default toolbar configuration for all PowerPoint users?
  • KB0128: PowerPoint is slow when editing charts
  • KB0129: think-cell uses strange colors in the background of an element or as the font color for a label
  • KB0130: When packaging think-cell with VMware ThinApp, inserting a chart fails
  • KB0131: When I use PowerPoint 2007 charts, PowerPoint freezes
  • KB0132: Is think-cell affected when I clean metadata from Office files?
  • KB0133: When I use think-cell chart under Parallels Desktop, the screen becomes scrambled
  • KB0134: How do I submit MS Office binary files to think-cell?
  • KB0135: Shapes that are invisible on the screen appear on the printout or vice versa.
  • KB0136: I cannot enlarge think-cell charts beyond a certain size
  • KB0137: Since think-cell has been installed, Excel crashes when opening a workbook or an internal datasheet
  • KB0138: How do I set both a pattern and a color for a segment?
  • KB0139: PowerPoint XP and PowerPoint 2003 crash when I click “Don't Save” in the “Save pending...” dialog